Important News: Online & Running
Please verify that you have the Device Unlock app on your device, connect to Wi-Fi and press Permanent Unlock. If you get the message “Unlock Failed" or “Not Eligible for Unlock" then your phone will be unlocked with this service.
If get any error messages like "Communication error", "Unable to connect to the server" or "Server not responding" please try again later”, DO NOT submit your order as it is not supported for unlocking. NO Refund with either of those error messages.
Once the unlock request is processed, you need to
1. Connect your phone to WiFi
2. Go to play store and install "Device Unlock" app from tmobile
3. Open app and select "Permanent Unlock"
Phone will check status from server and reboot
Refund Policy: 7Days Warrenty
If your unlock fails and you have followed the troubleshooting steps found in the link above please contact our support team. We will require a YouTube video with special instructions to get your refund taken care of.